POWA VISIONS ONLINE MANAGEMENT  STRATEGY

Is to deliver on our promises
Only promises that are made be those that can be kept. Make sure the service echoes throughout the brand of the NGO
Regularly post positive content
Positive contents regularly to build credibility and authority, the search engine uses new contents, the old contents, this will work for negative contents.
Ask customers and clients to rate us
Encourage satisfied people post online reviews and comments .Let the public’s know how to rate the NGO by educating them and encouraging them to post reviews about the NGO. Hunt down unhappy publics and appease with them within reason.
Do not ignore negative reviews
Know how to handle negative comments and respond to them as much as we respond to positive comments. Explain how we provided better service or product, apologize and explain what happened and how to avoid that next time.
Encourage other people to respond to the criticism of your business
Encourage satisfied publics to respond and review the organisation.
Create customer advocates so when new publics especially community members must refer other to the organisation with the word of mouth program. Publics must share links and share reviews.
Encourage satisfied public to respond and review the organisation.
Use social media ,as part of the public’s support .Be active on Social media, share talks and contents to the public. Be on hand to respond to questions ,handle complaints and keep audience updated with the business and news of the NGO